FAQ

WHY CAN'T I LOG INTO MY ACCOUNT?
Venessa Arizaga & Arizaga mens launched a new e-commerce store on March 1, 2014 and requires that you create a new account. We do apologize for this inconvenience! To create a new account, click here. For questions regarding your old account, please call customer service at 1-646-620-9779.

HAS MY ORDER SHIPPED?
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
Please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

MY ORDER HAS YET TO ARRIVE. 
Please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

WHAT IS THE WARRANTY ON MY PURCHASE? 
All products are covered under our standard warranty policy. 

We offer complimentary repair service for any item purchased from WWW.VENESSAARIZAGA.COM within 6 months from the purchase date. Please include your receipt as proof of the original date the product was bought. If you do not have the original receipt, a $50.00 fee will be charged for the repair. For repairs on products over 6 months old from the date of purchase, a standard $50.00 charge will be assessed to your credit card. Please allow 2-4 weeks for the repair to be returned. Your piece will be shipped via UPS or Fed Ex Ground unless you specify otherwise. An email notification will go out once the package has left the warehouse. We are not able to repair pieces bought at other retailer locations, please bring the item in question to the store from which your purchased it. We work directly with all of our retail partners to support their efforts with customers.