SHIPPING & RETURNS
PLEASE NOTE: All of our deliveries by default require "DIRECT SIGNATURE" to protect your purchase against theft. If you would like to OPT OUT OF DIRECT SIGNATURE PLEASE CHECK THE BOX BELOW. Please note if you opt out of signature and your package is stolen or untraceable after it leaves our studio we can not be held responsible.
SHIPPING & PRODUCTION TIMING
- Many of our items require 5-7 business days for production. If you have any questions or need your order by a specific day, please contact us.
- Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email within 2-4 business days.
- DOMESTIC SHIPMENTS: Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday. We ship within the USA via UPS and Fed Ex. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses. We are not responsible for lost or stolen packages or packages delayed by UPS or Fed Ex.
- INTERNATIONAL SHIPMENTS: For international purchases, we ship via USPS and Fed Ex. Shipping through these agencies allows both tracking and signature confirmation.
Please note that customs fees and any taxes associated with your purchases are the responsibility of the customer.
Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday.
When requested, we will gladly mark International orders as "gift," but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.
We ship to all major countries.
- Due to the unique nature of our product we do not accept returns or exchanges on any of our items.
- Shipping and handling charges are not refundable.
We offer complimentary repair service for any item purchased from WWW.VENESSAARIZAGA.COM within1 year from the purchase date. Please include your receipt as proof of the original date the product was bought. If you do not have the original receipt, a $50.00 fee will be charged for the repair. For repairs on products over 6 months old from the date of purchase, a standard $50.00 charge will be assessed to your credit card. Please allow 2-4 weeks for the repair to be returned. Your piece will be shipped via UPS or Fed Ex Ground unless you specify otherwise. An email notification will go out once the package has left the warehouse. We are not able to repair pieces bought at other retailer locations, please bring the item in question to the store from which your purchased it. We work directly with all of our retail partners to support their efforts with customers.
PLEASE NOTE: Packages that arrive COD will be denied.
442-D Lorimer Street Suite 165
Brooklyn, New York 11206-1036
REFUNDS AND PROCESSING TIME
Your refund amount will exclude shipping costs (with the exception of a faulty item). You will be notified via email to the address listed on your account when the transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.
If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the Unites States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the US will be processed for customs clearance; any relevant import duty and tax charges will apply.
All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the going exchange rate. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 month. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware we can only replace it for the same item, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.