Shipping and Returns

DIRECT SIGNATURE

BY DEFAULT YOUR ORDER WILL REQUIRE DIRECT SIGNATURE TO PROTECT AGAINST THEFT. IF YOU WOULD LIKE TO OPT OUT OF DIRECT SIGNATURE AT YOUR RISK PLEASE CHECK THE BOX BELOW.

PRODUCTION TIMING

MANY OF OUR ITEMS REQUIRE 5-7 BUSINESS DAYS FOR PRODUCTION AS MOST ITEMS ARE HAND MADE FOR YOU.  IF YOU NEED YOUR ORDER BY A SPECIFIC DATE PLEASE CONTACT US & WE'LL DO OUR BEST TO MAKE IT HAPPEN.  

SHIPPING & RETURNS

Domestic Shipments: Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday.

We ship within the USA via US Postal and Fed Ex. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses. We are not responsible for lost or stolen packages or packages delayed by UPS or Fed Ex.

International Shipments: For international orders, we ship via US Postal and Fed Ex.Please Customs fees and any taxes associated with your purchases are the sole responsibility of the customer and are not factored into the price at purchase..

Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday.

When requested, we will gladly mark International orders as "gift," but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.


RETURNS

Due to the unique nature of our product we do not accept returns or exchanges on any of our items. Shipping and handling charges are not refundable.

 

REPAIR POLICY

We offer complimentary repair service for any item purchased from the Venessa Arizaga website within 1 year  from the purchase date. Please include your receipt as proof of the original date the product was bought. If you do not have the original receipt, a $50.00 fee will be charged for the repair. For repairs on products over 1 year  from the date of purchase a feee may be charged. Please allow 2-4 weeks for the repair to be returned.

Your repair will be shipped via USPS or Fed Ex Ground unless you specify otherwise. An email notification will go out once the package has left the warehouse. We work directly with all of our retail partners to support their efforts with customers.



REPAIRS ADDRESS

Venessa Arizaga
442-D Lorimer Street Suite 165
Brooklyn, New York 11206-1036



REFUNDS AND PROCESSING TIME

Your refund amount will exclude shipping costs (with the exception of a faulty item). You will be notified via email to the address listed on your account when the transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.

If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the Unites States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the US will be processed for customs clearance; any relevant import duty and tax charges will apply.

 

CURRENCY CONVERSION

All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the going exchange rate.



FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 month. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item (instead of obtaining a refund), please be aware we can only replace it for the same item, subject to availability. We will  repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.