Refund policy

RETURNS

If you are unsatisfied with your purchase, we're happy to accommodate a return for full-priced orders within 30 days of purchase. Return requests are approved at our discretion and any misuse of our Return Policy may result in denial of the return request and being blocked from making any future purchases. 

Promo Code Discounted and Sale Section Items are non-returnable. 

Custom pieces and DIY Charms are final sale and cannot be returned.

Please follow the below instructions to start your return:

1. Log into your account.

2. Select the order with the item you would like to return.

3. Select Request return on the upper right hand corner.

4. Select the items you would like to return.

5. Click Request return.

6. Once your request has been reviewed and approved, you will receive an email with the return label (cost will be deducted to from the final refund amount)

7. Once the package has been received and inspected, the refund via store credit will be issued.

Original shipping and handling charges are not refundable, and you will be responsible for return shipping costs + a 5% restocking fee. Please note that items must be returned in their original condition and packaging.

 

REPAIR POLICY

We offer complimentary repair service for any item purchased from the Venessa Arizaga website within 1 year from the purchase date.

Please email online@venessaarizaga.com to receive instructions and your repair number.

Please include your receipt as proof of the original date the product was bought. If you do not have the original receipt, a $50.00 fee will be charged for the repair. For repairs on products over 1 year from the date of purchase, an additional fee may be charged. Please allow 2-4 weeks for the repair to be returned.

Your repair will be shipped via USPS or Fed Ex Ground unless you specify otherwise. An email notification will go out once the package has left the warehouse. We work directly with all of our retail partners to support their efforts with customers.

 

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 month. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item (instead of obtaining a refund), please be aware we can only replace it for the same item, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

 

REFUNDS AND PROCESSING TIME

Your refund amount will exclude shipping costs & will incur a 5% restocking fee (with the exception of a faulty item). You will be notified via email to the address listed on your account when the transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.

If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the Unites States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the US will be processed for customs clearance; any relevant import duty and tax charges will apply.

 

CURRENCY CONVERSION

All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the going exchange rate. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator