FREE SHIPPING ON ORDERS OVER $100 US/ $400 INTERNATIONAL
Shipping policy
CARRIER DELAYS
EACH ORDER IS PREPARED AND SHIPPED PROMPTLY FROM OUR STUDIO. ONCE IN TRANSIT, DELIVERY TIMELINES ARE MANAGED BY THE CARRIER AND MAY EXPERIENCE DELAYS. WE APPRECIATE YOUR UNDERSTANDING.
DIRECT SIGNATURE
BY DEFAULT YOUR ORDER WILL REQUIRE DIRECT SIGNATURE TO PROTECT AGAINST THEFT. IF YOUR DELIVERY ADDRESS IS IN THE USA AND YOU WOULD LIKE TO OPT OUT OF DIRECT SIGNATURE AT YOUR RISK, PLEASE CHECK THE BOX AT CHECKOUT. ALL INTERNATIONAL ORDERS REQUIRE A SIGNATURE UPON DELIVERY.
PRODUCTION TIMING
We are doing our best to get your special pieces out to you as soon as we can, and if the product is in stock, our goal is to ship within 2-4 business days, if not much sooner. If the product is not in stock, please allow up to 14 business days for your pieces to be handmade. If you have a specific date you need your order by, please let us know and we will do our very best to accommodate.
SHIPPING
Orders will be processed Monday through Friday excluding federal holidays. Most in-stock orders ship within 2-4 business days of purchase. Orders received on weekend days, holidays, and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday.
Domestic Shipments: We ship within the USA via US Postal and Fed Ex. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses. We are not responsible for lost or stolen packages or packages delayed by UPS or Fed Ex.
International Shipments: For international orders, we ship via US Postal and Fed Ex. Customs fees and any taxes associated with your purchases are the sole responsibility of the customer and are not factored into the price at purchase.
When requested, we will gladly mark International orders as "gift," but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.